Hey Gang! Thanks for tuning in to the 43rd podcast. Tonight we are talking about last week’s post – Woopra and Live Chat tools for the UX designer.
It’s a Miller Lite kinda night.
The Gist: Woopra really helps you picture the user. There are people on your website right now. They have a name. They work at places like the CIA and the NIH. The important thing about this type of observation – They don’t know they are being watched, so they don’t change their behavior. It sort of feels like spying. And, it feels so guilty good. Like a midnight snack or coldstone ice-cream.
The Gist #2: Live Chat Support tools should be a UX designers / researcher’s best friend. Where else are you going to catch a User having an authentic problem on your site. It’s the next best thing to being in an actual physical space. Is it creepy / annoying to initiate the contact? Maybe some users will be annoyed, but I figure the majority will welcome the chance to interact with a REAL person. Those types of interaction are a gold mine for a UX / HCI researcher.
LINKS mentioned on the podcast:
Ben’s Woopra review – UX Tool Review: Woopra – Visitor Oriented Analytics | A Better User Experience
Newman’s Live Chat support review – New UX Tool Category: Live Chat Support | A Better User Experience
and last but not least – you heard it here first: